E-TWow provides a one year parts only limited product warranty and one year or 1500 miles on the battery, whichever comes first. E-TWow has all parts in stock for all warranty and non-warranty related items. Warranty parts are on a parts exchanged basis only, buyer is responsible for all shipping costs. Repair services are available through our network of dealers in the United States and Canada or by shipping the scooter back to E-TWow. The buyer must pay all shipping costs when returning the scooter back to the office for repairs. Normal wear and tear, damages caused by abuse, accident or lack of reasonable care, non-observance of the instructions for use, poor maintenance, and modification of the product are not covered under the warranty. A replacement part shall be covered for the time remaining in the original product’s warranty.
We only accept returns of E-TWow within 10 days of receipt of scooter. The scooter must be in brand new condition and never used. The scooter must also be in original packaging with all boxes and parts. There will be a deduction of a 10% restocking fee and the buyer is responsible for all Fedex charges to and from our warehouse if a scooter is returned for a refund.
If the product is dead-on-arrival, for domestic purchases, we will cover the shipping costs for returning it back to us. For other warranty related repairs, the Customer will need to cover the shipping charges to & from our repair center. For International Customers, because of the high shipping costs for warranty related spare parts, you may need to cover these costs.
E-TWow’s goal is to create a product that can deliver 100% customer satisfaction in both the product and customer service.